Terms & Conditions

These terms apply when you use the Inspiration Space website, create or use a Library account, access Resources, or buy a service, event ticket or digital product directly from us.

If we enter into a separate written proposal, statement of work or contract with you or your organisation, that agreement applies to the relevant services and takes priority where it conflicts with these terms.

These terms apply to individual users and organisations, except where a separate written agreement applies.

Last updated 7 September 2026

1. Who we are

Inspiration Space is operated by Elevate & Fly Ltd, a company registered in England and Wales.

Company number: 11580723

Registered office: C/O Virtual Company Secretary Ltd, 7 York Road, Woking, United Kingdom, GU22 7XH.

Email: hello@theinspirationspace.co

When these terms say “we”, “us” or “Inspiration Space”, they mean Elevate & Fly Ltd. When they say “you”, they mean the person using the website or buying from us.

2. Using this website

You must be at least 18 to create a Library account or make a purchase, unless we agree otherwise in writing.

Use the site lawfully. You must not interfere with its operation, attempt to gain unauthorised access, introduce harmful code, infringe another person’s rights, or scrape, crawl or collect content through automated means except where permitted by law or with our written permission. Ordinary use of search engines and accessibility tools is not restricted.

We work to keep the website available, but access may occasionally be interrupted for maintenance, faults or matters outside our reasonable control.

Content may be corrected, updated, moved or removed. A link or Resource that was available before may not remain available indefinitely.

3. The Library and accounts

You can browse public parts of the Library without an account. Some Resources and practical materials are available only to registered Library members. The Library account is currently free unless we clearly state otherwise.

We may change which materials require an account and whether any part of the Library is free or paid, provided that this does not affect rights you have already acquired under a separate purchase.

We grant each account holder a personal, non-transferable right to access the Library for their own use, subject to these terms.

Library accounts use an email magic link rather than a password. Keep access to your email account secure and do not share or forward your sign-in link. Contact hello@theinspirationspace.co promptly if you believe someone has accessed your account without permission.

Use accurate account information and create an account for yourself, not as a shared login for a group.

We may suspend or remove access where an account is used unlawfully, shared with another person, used to copy or redistribute Resources, used to disrupt the service or connected with a serious breach of these terms. Where practical, we will explain the issue and give you a chance to put it right first.

An account does not save Resources or track your progress unless the website clearly introduces that feature.

4. Resources and general information

Library Resources provide general business information, questions, examples and practical guidance. They are designed to help you think and act, not to replace advice based on your circumstances.

They are not legal, financial, tax, medical or other regulated professional advice. Speak to a suitably qualified professional where a decision requires that kind of advice.

You remain responsible for checking whether a Resource fits your situation and for the decisions you make. Examples are illustrations, not promises of revenue, funding, customers, savings or any other result.

We aim to correct material errors when we find them. Please email us if something appears wrong or out of date.

5. Directory listings and external links

Directory listings are selected because a person in or close to the Inspiration Space network has relevant experience of the provider, product or service and we believe it may be useful to consider. We add context about who it may suit, what it costs where known, its limits and what to check before committing.

A listing is not a guarantee, accreditation or promise that the provider will suit you. Providers can change their prices, staff, availability, terms and products without telling us. Check the current details directly before spending money or sharing information.

Some links may be affiliate or referral links, meaning we may receive a commission or other benefit if you buy from the provider. Where this applies, we will identify it clearly near the relevant link or listing. Our editorial view is independent of any such arrangement.

External websites have their own terms, privacy practices and security. We do not operate them. A link does not mean we endorse everything on the linked site.

6. Bookings, events and paid services

Before you place an order, the relevant page will identify the service, event ticket or digital product, its main features, the total price and VAT treatment, how it will be supplied, and any cancellation conditions that apply.

Borrow My Brain and other standard sessions

A standard session is the time, preparation and follow-up described on the booking page. Payment is due when you book.

Your booking is confirmed, and a contract is formed, when we send a confirmation email after receiving payment. The confirmation will set out the service, date, time, delivery format, price and any important preparation or joining details.

Sessions are normally delivered online using the platform named in the confirmation. If an in-person format is agreed, we will confirm the location and any travel arrangements separately.

You are responsible for joining on time with a suitable device, internet connection and quiet environment for an online session. Tell us promptly if you cannot access the joining link.

Please provide accurate booking information and complete any preparation questions by the deadline stated. If important information arrives late, the session may still proceed with the preparation possible in the time available.

You may not record a session unless everyone involved has agreed in writing. Any notes or materials we promise as part of the service will be supplied in the format stated on the booking page or confirmation.

Treat everyone involved with respect. We may end a session without refund if behaviour is abusive, discriminatory, threatening or seriously disruptive.

If you arrive late, we will use the remaining booked time where practical. The session will not extend beyond its scheduled end.

Events

Event bookings are managed through Luma. The event page will state the date, venue or online platform, ticket price, access information, cancellation or transfer rules and any event-specific conditions.

An event booking is confirmed when Luma sends the registration or ticket confirmation after any required payment has been received.

We may set reasonable venue, safety and conduct rules. We may refuse entry or require someone to leave where their behaviour is unsafe, abusive, discriminatory or seriously disruptive.

Photography, recording, ticket transfer and participation arrangements will be explained on the event page where relevant. More complex events may have separate event terms, which take priority for that event where they conflict with this section.

Bespoke work

Bespoke organisational work, licensed programmes and larger commissions are governed by the proposal, statement of work or contract agreed for that project.

7. Cancellations, rescheduling and refunds

Consumer cancellation rights

If you buy as an individual for purposes mainly outside your trade, business, craft or profession, you may have a legal right to cancel a distance service contract within 14 days after the day the contract is made. Details of how to exercise this right, including a model cancellation form where applicable, will be provided before you place your order and in your booking confirmation.

If you ask us to start providing the service during the 14-day cancellation period and then cancel, you may have to pay for the part of the service supplied before cancellation. If the service has been fully performed during that period with your express request and acknowledgement, your cancellation right may be lost.

Nothing in these terms affects your legal rights if a service is not provided with reasonable care and skill or is materially different from its description.

Extra rescheduling option for consumers

In addition to your legal rights, a consumer may reschedule one standard session without charge by giving at least 48 hours’ notice. With less notice, we may offer a new date at our discretion. This extra option does not limit any statutory cancellation right or remedy.

Business customers

Business customers may reschedule one standard session without charge if they give at least 48 hours’ notice. If less than 48 hours’ notice is given, or the customer does not attend, the full fee remains payable. We may agree an exception at our discretion.

If we cancel a session

If we need to cancel, you may choose a new date or receive a refund for the service we could not provide.

Events

The event page will state whether tickets can be refunded or transferred and the deadline for doing so. If we cancel an event, we will refund the ticket price paid to us or through Luma. We are not responsible for travel, accommodation or other costs unless the event terms clearly say otherwise.

Digital content supplied immediately

If you buy digital content and ask for access to begin during the 14-day cancellation period, we will ask for your express consent to immediate supply and your acknowledgement that the cancellation right will be lost once supply begins, where the law requires this.

Bespoke commissions

Cancellation, postponement, expenses and termination for organisational commissions are set out in the separate proposal or contract.

To cancel or reschedule, use the route stated in your confirmation or email hello@theinspirationspace.co.

8. Intellectual property

Elevate & Fly Ltd owns or licenses the website, Inspiration Space name and branding, Resources, written copy, designs, downloads, recordings and other content, except where a third party is identified as the owner.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to access Resources and use any downloadable materials made available to you for your own individual or internal business purposes. This licence does not transfer ownership of any intellectual-property rights to you.

You may download or print materials where the Resource allows it, add your own information to a worksheet and share the resulting work internally with people directly helping your business.

You may not copy or republish a Resource, upload it to another library, sell it, remove ownership notices, make it available through a shared account or distribute a blank or substantially unchanged copy to other people.

You may not use Resources as the basis for delivering training, workshops, courses, coaching, consultancy or other services to third parties without our written permission.

Third-party photographs, video, extracts, templates and contributions remain subject to the rights and permissions stated with them.

Organisational use, cohort delivery, internal training and licensed self-guided programmes require separate written licensing terms.

9. Contributions and submissions

You may send a topic or Resource suggestion, Directory recommendation, testimonial, event contribution or other material.

You confirm that you are entitled to send it and that it is not unlawful, misleading, confidential without permission or an infringement of another person’s rights.

Sending a suggestion does not transfer ownership to us and does not require us to publish or act on it. We may review, edit, decline or remove submissions.

We will ask for permission before publishing a testimonial with your name, image or identifying details. For other contributions, we will explain the intended use and attribution. Event photography and recording arrangements will be explained in the event information.

10. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights that cannot be excluded by law.

If you use the website, Library or Resources for business purposes, we are not liable, to the fullest extent permitted by law, for indirect or consequential loss, or for loss of profit, revenue, business, contracts, anticipated savings, data, goodwill or opportunity. Subject to the paragraph above, our total liability arising from a paid service is limited to the amount paid for that service.

We do not exclude liability for a failure to provide paid services with reasonable care and skill, or for other liability that the law says cannot be limited.

We are not responsible for a decision made in reliance on general information where advice based on your circumstances was reasonably needed.

We do not operate third-party services and are not responsible for their acts, omissions, availability or terms. We take reasonable care when choosing services we use or list.

Neither side is responsible for delay or failure caused by events outside reasonable control. We will tell you when such an event affects a booking and take reasonable steps to reduce the disruption.

11. Ending or changing access

You can stop using the website at any time. To close a Library account, email hello@theinspirationspace.co from the address connected with the account.

We may restrict or end access for the reasons in section 3, when we change, suspend or end a free feature, or when a technical or legal change means we can no longer provide the account. We will give reasonable notice where practical.

Closing an account does not cancel a paid booking or remove payment obligations. Materials already downloaded may continue to be used within the licence in section 8, but closing the account does not grant wider rights.

Sections about intellectual property, liability, payment and governing law continue where needed after access ends.

12. Changes to these terms

We may update these terms when the service, law or way we work changes.

The current version and update date will appear on this page. If a change materially affects an account or existing purchase, we will give reasonable notice by email or on the website before it takes effect where practical.

Changes do not rewrite the terms of a purchase already completed unless the law requires it or you agree.

13. Governing law

These terms are governed by the law of England and Wales.

If you are a consumer living elsewhere in the UK, you may also have the benefit of mandatory rights in the part of the UK where you live and may be able to bring a claim in your local courts.

Business clients agree that the courts of England and Wales have exclusive jurisdiction, unless a separate contract says otherwise.

14. Contact us

Email: hello@theinspirationspace.co

Post: Elevate & Fly Ltd, C/O Virtual Company Secretary Ltd, 7 York Road, Woking, United Kingdom, GU22 7XH.

Please identify the account, Resource, booking, event or payment your question concerns.